Litebox USA LLC

Privacy Policy

Last Updated: January 2025

Litebox USA LLC ("Litebox", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website litebox.ai or interact with us through our contact channels.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

When you interact with forms on our website, we may collect:

Name
Email address
Message or information you submit voluntarily

This information is used to respond to inquiries, provide support, and maintain communication with you.

1.2 Automatically Collected Information

When you browse our website, certain data is collected automatically through cookies and server logs, including:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring URLs
Technical performance metrics

We use third-party analytics tools (Google Analytics, Plausible, Amplitude) to help us understand how visitors use our website and improve our services.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website performance
Improve user experience
Understand usage patterns

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

Litebox uses the collected information to:

Respond to inquiries and provide customer support
Operate, maintain, and improve our website
Analyze performance and usage trends
Prevent fraud, abuse, and security incidents
Comply with legal obligations

We do not use collected information for advertising purposes, nor do we sell personal data.

3. How We Share Your Information

Litebox does not sell, rent, or exchange personal data with third parties.

We only share data with carefully selected service providers that process information on our behalf in order to run and maintain our services, including:

Google Analytics / GA4 (analytics)
HubSpot (CRM and form submissions)
Vercel (hosting)
AWS (infrastructure and storage)

These providers operate under strict confidentiality and data processing agreements.

4. International Visitors

While most of our visitors come from Argentina and the United States, our website may
be accessed globally. Litebox applies privacy practices aligned with:

U.S. standards
General requirements for international data users
Reasonable expectations of GDPR-aligned handling (without claiming full GDPR applicability unless required)

We only process the minimum necessary information and handle personal data with appropriate safeguards.

5. Data Retention

We retain personal data only for as long as necessary to:

Respond to your inquiries
Comply with legal or operational requirements
Improve and protect our website

Logs and analytics data may be retained longer in aggregated, non-identifiable form.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Object to processing
Request data portability
Limit or withdraw consent (where applicable)

To exercise any of these rights, contact us at hello@litebox.ai.

7. Data Security

We implement industry-standard security measures to safeguard your data, including encryption, access controls, and secure hosting environments (AWS, Vercel). However, no online transmission or storage system is entirely
risk-free.

8. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for their content, policies, or privacy practices.

9. Children's Privacy

Our website is not directed to minors under 13 years old, and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated
"Last Updated" date.

11. Contact Us

For questions or requests regarding this Privacy Policy, contact: